What is our Best Price?
Our Best Price symbol is a guarantee of our best online fares only at viajaralmundo.com. Upon seeing our Best Price symbol you can book your flight knowing that you won’t be able to find a better flight fare on any other website or travel portal.
How does it work?
In case you are able to find a better flight fare for the same itinerary, with the same airline, on the same flight, on a different website, that is at least USD 20 cheaper than the Purchased Fare, we’ll refund the difference. Whenever and wherever on the website you see our Best Price symbol, book on viajaralmundo.com immediately to take advantage of the low fare.
How do I claim?
Terms & Conditions apply.
Please be informed that Best Price in applicable only to the booking of flights with viajaralmundo.com. It does not apply to any other travel products such as hotels, rental cars, travel insurance or other non-flight products or services offered on viajaralmundo.com.
You are eligible for making a claim only if you’ve paid for your flight (Purchased Fare) in full by using a credit card or a debit card, when you make the booking. At the time of booking, if you had chosen an option where the fare would be held without you paying in full, then it does not qualify for a claim.
The flight/s that qualify can be one way or return flight and needs to belong to the same airline. Four digit numbers are utilized while operating a flight under codeshare agreements with other airlines and such flights are not included in Best Price.
When it comes to your Purchased Fare, you would require to adhere to the terms and conditions of the country of departure.
In instances where you find a particular airline’s fare on another website (not viajaralmundo.com) that is cheaper than the Purchased Fare at least by more than USD 20 (per person), or equivalent. Viajaralmundo.com will refund the difference that’s between the Purchased Fare and the Third Party Fare.
For you to be eligible to apply for a refund, the following rules apply:
The Third Party Fare found by you needs to be for the exact same itinerary as the Purchased Fare; which means that it needs to be the same flight(s), same class of travel, same travel date(s), same number of passengers and same fare conditions.
The Third Party Fare must exist at the other website at the same time that the Purchased Fare is booked on viajaralmundo.com.
The Third Party Fare needs to be in the same currency as the Purchased Fare and must include all taxes, fees, charges and surcharges that were applied to the payment method used for the Purchased Fare.
The Third Party Fare that you find needs to be available at a website that is based in the same country of departure as the Purchased Fare. Go through the third party website’s “About Us” or “Contact Us” carefully to determine that the company is from the same country of departure.
It’s mandatory for the Third Party Fare to be bookable online. If a Third Party Fare can be viewed but it cannot be booked by making an online payment, then it will be excluded from Best Price.
In order to qualify for a refund, you would need to take screenshots of the other website or make a video of the website, from the home page to the payment page and email it to [email protected] by midnight of the same day that you booked your Purchased Fare using the time zone of your departure country. Viajaralmundo.com will then take steps to confirm the legitimacy of the screenshots and/or video and will verify, in its sole discretion, any request, that it believes is the result of any error, or is made fraudulently or not in good faith. Please be informed that any incomplete video or screenshots, or any other form of claim will not be accepted.
Viajaralmundo.com would further verify that your Third Party Fare meets all the rules and regulations put in place by these terms and conditions. Once it has been done, you will be notified whether or not you have qualified for a refund within 72 hours of making the claim. Viajaralmundo.com will do its best to complete the refund within 15 working days of sending you the notification that you have qualified for a refund. The decision made by Viajaralmundo.com would be final and binding, and no further correspondence would be entertained.
The refund amount (if any) would be credited to the credit card or debit card that was used for the Purchased Fare.
Best Price will not be applicable in the following situations:
Viajaralmundo.com solely reserves the right to cancel this promotion or make changes to these terms and conditions at any point of time, without any prior notice.