The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Except as provided herein and as required by law, Company makes no warranties, representations or claims with respect to any of the Content or information on this Site, and accepts no responsibility for any loss or damage that may result from accessing or relying on any content or information on, or available via, this Site. Company disclaims to the fullest extent permitted by applicable law any and all liability with respect to acts or omissions made by users of this Site based on the Content or information on or of this Site. Further, Company assumes no responsibility for computer viruses resulting from use of this Site.
Although Company tries to maintain up-to-date and accurate information, we do not guarantee the accuracy or completeness of the Content or information on this Site, and any Content, information or statements on this Site, or available via this Site, may not be current, accurate or complete, or apply to your particular circumstances.
Information transmitted to us electronically via this Site cannot be guaranteed to be secure, and Company assumes no responsibility for the loss of confidentiality for any information that you transmit to us via this Site. Therefore, you should not transmit any confidential information to us via this Site. Company assumes no responsibility for the confidentiality or return of such information.
The content of this Site is protected under international copyright laws and all right, title and interest in and to such content is owned by Company or its licensors. Reproduction of reasonable portions of this Site is permitted provided that such reproduction: (i) is for non-commercial purposes only; (ii) is properly attributed to Company; (iii) is not altered or presented in a manner that is misleading; and (iv) includes or references the disclaimers set forth herein. You may not incorporate any substantial portion of this Site in any work or publication, whether in hardcopy, electronic or any other form, or for any commercial purposes, without Company’s prior written authorization.
This Site may include links to third-party websites. Such links do not constitute an endorsement of such websites by Company, nor is Company responsible for any viruses, content or disputes resulting from your access to such websites. If you use a link included in this Site to visit a third-party website, you assume any risk of doing so and you may be subject to any terms, conditions of use or other notifications or policies set forth therein.
The Site and all Content, information, services, and products on or of the Site are provided on an "as is" basis without warranties of any kind, either express or implied, including, but without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose, non-infringement, freedom from computer viruses or other harmful components, and warranties arising from course of dealing or course of performance. Company makes no warranties or representations about the accuracy or completeness of the Content or information on or of the Site and assumes no liability or responsibility for errors, mistakes or omissions in the Content or personal injury or property damage of any kind arising out of the use of or inability to use the Site.
You acknowledge, by your use of the Site, that your use of the Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the Site, and that Company will not be liable for any damages of any kind related to your use of the Site. Company makes no warranty that (i) the Site will meet your requirements; (ii) access to the Site will be uninterrupted, timely, secure, or error-free; (iii) the results that may be obtained from the use of the Site will be accurate or reliable; (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Site or pursuant to your use of the Site will meet your expectations; (v) any errors on the Site will be corrected; or (vi) the Site or services on which they are hosted are free of viruses or other harmful components. Some jurisdictions do not allow the disclaimer of certain warranties, so all or a portion of the foregoing disclaimer may not apply to you.
In no event will Company be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, under any contract, negligence, strict liability, tort, or other theory, including but not limited to damages from loss of profits, use, data, or other intangibles, even if Company had been advised of such damages. In particular, and without limitation, Company will not be liable for the damages of any kind resulting from the use of or the inability to use the Site or from any Content posted on the Site by Company or anyone else. Company does not represent or endorse the accuracy or reliability of any user-generated content displayed, uploaded, posted on any message board, or otherwise distributed through the Site and will not be liable for any damages resulting from user-generated content.
Your sole remedy for dissatisfaction with the Site or the Content is to stop using the Site. Because some jurisdictions do not allow the exclusion or limitation of liability for certain damages, the above limitations may not apply to you. You agree that use of the Site is at your sole risk and you shall be solely responsible for any damage to your computer system or loss of data that results from access, browsing, or use of the Site, or the downloading or use of any materials, data, text or images from the Site.
Company makes no representation that Content or information in or on the Site is appropriate or available for use in countries outside the USA and prohibits access from territories where the Content or information in or on the Site is illegal. Those who choose to access the Site from locations outside the USA do so at their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content or information in or on the Site in violation of U.S. export laws and regulations. Any claim relating to the Content or information in or on the Site will be governed by the substantive laws of the State of New York.
In any action against Company arising from the use of the Site, the prevailing party will be entitled to recover all legal fees and expenses incurred in connection with the action, including but not limited to reasonable attorney's fees and costs.
If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account and password. Company does not sell products to children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal. If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
If you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.
If you have any dispute with any travel product and/or service supplier(s), including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, traveler assist service providers and insurance providers, you release us, our affiliates, partners, joint ventures and their respective officers, directors, managers, agents and employees from claims, demands and damages (whether direct, indirect, incidental, and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
RESOLUTION OF DISPUTES
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE MAY HAVE AGAINST EACH OTHER ARE RESOLVED.
Our goal is to provide best services to our customers. Thus, if there is a dispute, then our goal is to resolve it quickly in a fair and cost-effective manner. Therefore, we strongly encourage you, before taking any other action, to reach out to us by contacting our customer service at +1-423-285-6706 (for Spanish) +1-865-245-0520 (English) or e-mail us at [email protected] so that we have an opportunity to resolve your grievances and concerns.
Otherwise, you and we agree that any claim, dispute and/or controversy between us (including our agents/customer care representative/any other representative acting on our behalf), that may arise out of or in relation to your use of the Website, these Terms & Conditions, or the termination, breach, interpretation, enforcement, or validity thereof, or our relationship in connection with the Website or the current Terms and Conditions, or previous versions of these Terms & Conditions (each, a "Claim"), shall be resolved according to the points mentioned in one of the subsections of the Resolution of Disputes section mentioned below, or as otherwise mutually agreed by the concerned parties in writing.
GOVERNING LAW; CLAIMS
These Terms & Conditions and the various rights of the concerned parties hereunder is to be governed by and construed according to the laws of the State of New York, USA, exclusive of conflict or choice of law. Unless otherwise restricted by applicable law, any Claim must be claimed or filed within two (2) years from the date on which such a reason for a Claim arose or occurred. The preceding sentence is not applicable to New Jersey residents.
WAIVER OF TRIAL BY CLASS, JURY AND REPRESENTATIVE, AND PRIVATE ATTORNEY GENERAL ACTIONS
YOU UNDERSTAND AND AGREE THAT THE FACT THAT BY ENTERING INTO THESE TERMS AND CONDITIONS, WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. WE ARE ALSO EACH WAIVING THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE, CLASS, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING WITH RESPECT TO THE CLAIMS COVERED BY THIS RESOLUTION OF DISPUTES PROVISION, WHETHER SUCH CLAIMS ARE SUBJECT TO MANDATORY ARBITRATION OR ARE BROUGHT IN ANY OTHER COURT OR TRIBUNAL, INCLUDING SMALL CLAIMS, AS SET FORTH BELOW.
Any and all claims shall be resolved via binding arbitration initiated through JAMS except for claims asserted on an individual basis that are properly filed in a small claims court or other court of competent jurisdiction having a jurisdictional limit of US$10,000 or less.
Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, except as set forth below, an arbitrator can award similar compensation against damages and other reliefs on an individual basis as a court can award to an individual. However, an arbitrator must take into consideration these Terms & Conditions as a court would.
The arbitration shall be governed by the JAMS Streamlined Arbitration Rules & Procedures (the "JAMS Rules") and the JAMS Consumer Arbitration Minimum Standards, as modified by this Agreement, and shall be governed by JAMS. The JAMS Rules and Consumer Arbitration Minimum Standards are available online at www.jamsadr.com or you can also learn about them by calling JAMS at 1-800-352-5267. If you initiate an arbitration and the total amount in the claim is US$100,000 or less, the only fee you would need to pay is US$250 (which is less than the current standard JAMS filing fee). Please be informed that all other costs will be borne by the Company. In instances where the arbitrator reaches a conclusion that the claims were frivolous, the arbitrator may award to the prevailing party the costs and attorneys’ fees reasonably incurred in connection with the arbitration. There’s an exception for arbitration proceedings taking place in California by which the arbitrator is not liable to pay the prevailing party the fees and costs it incurred in connection with the arbitration.
Notwithstanding the aforesaid provision pertaining to applicable substantive law, any arbitration conducted in accordance with these Terms & Conditions shall be governed by the Federal Arbitration Act (9 U.S.C., Sec. 1-16, the “FAA”) and any dispute about the interpretation of this arbitration clause shall be governed by the FAA. JAMS and the concerned parties must comply with the following rules:
(a) the arbitration is to be processed by a single arbitrator approved by or otherwise affiliated with JAMS; with the exception that if the total amount in claim is more than US$100,000, then either of the concerned parties may request a panel of three arbitrators;
(b) the party that’s initiating the arbitration is to select the mode of arbitration to be conducted; online, via telephone, entirely through written communication, or at an in-person hearing;
(c) Notwithstanding the foregoing, if an in-person hearing is requested by either of the parties:
The arbitrator has the liberty to make a decision for all the issues relating to arbitration and jurisdiction, and the interpretation, formation, applicability, existence, scope, validity, or enforceability of this Mandatory Arbitration provision. Any and all Claims, wherever applicable, determined by the arbitrator not to be within the scope of this Mandatory Arbitration provision must be brought exclusively in a Federal or State court located in New York County, the State of New York, USA. If subparagraph (VI) given above is found to be unenforceable, then the entirety of this Mandatory Arbitration provision is to be deemed null and void. Judgment on the award issued by the arbitrator may be entered in any court that has jurisdiction. This Mandatory Arbitration provision does not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.
IMPROPERLY FILED CLAIMS
All claims filed or raised that are not in accordance with/to this section shall be deemed as improperly filed. Should a claim be filed by either you or us in manner not withstanding to the rules of this section, the other party shall be liable to recover attorneys' fees and costs up to the amount of USD 5,000. Provided that the party in fault has been notified in writing of such improperly filed claim and they fail to withdraw their claim within 14 days.
For the convenience of our users, we explain the following Terms in these Terms & Conditions below:
“Service Element” – any single product or service as listed on the Website which can be booked independently of any other service (e.g., car, hotel, flight)
"Travel Supplier" – denotes a vendor of either one or more Service Elements. (e.g. hotels, car suppliers, airlines.) ViajarAlmundo does not enact as a principal but works out arrangements with third-party vendor Travel Suppliers for Service Elements, all as explained above.
"Booking"- basically a negotiation process between you and the Travel Supplier when you use this Website to obtain one or more Service Elements which may result in a contract with the Travel Supplier only when we receive payment in full and accept your offer.
To be able to complete a Booking, certain steps are undertaken to ensure its validity: When we list Service Elements on our Website, we invited you to make an offer for their purchase. The offer is not made by you until you press “Book” on the payment page of the Website.
Once you have done the needful, you have put forth an offer to ViajarAlmundo (which at no time can be withdrawn even if you changed your mind) expressing your desire to purchase the relevant Service Element(s) from the concerned Travel Supplier(s) (your “Booking”). We are in position to readily accept your offer on behalf of the concerned Travel Supplier or to outright reject it, basis our sole discretion.
The email confirmation sent by ViajarAlmundo is NOT to be treated as the contractual acceptance of the Booking, but simply as an acknowledgement that we have received the offer. Accordingly, we will have to check the availability of the concerned Service Element(s).
In the event that the relevant Service Element is available, the requested booking will be processed. However, the contract with respect to the concerned Booking is made when payment is received in full.
The contract drawn between you and the concerned Travel Supplier is subjected to those Service Element(s) as confirmed in the email with ticket numbers in case of air travel or reservation in case of hotels and cars.
The terms as reflected on your Booking (such as price, availability and/or dates of travel) are not a guarantee until the contract is drawn between you and the Travel Supplier and a ticket either issued or reserved has been confirmed by the Travel Supplier. Please be informed that once the booking has been completed you are free to cancel or change the details (such as names or destinations) of your Booking basis these Terms & Conditions as well as our sole discretion.
These Booking processes stand applicable on any of individual Service Element’s Terms & Conditions that have been laid out below. The Terms & Conditions pertaining to airline ticket, hotel, car rentals are not covered by the Booking process. We are vested with the right to make changes to the Booking process any time, with changes automatically put to effect from the date such changes are published on the Site.
Throughout your trip, you must keep a government issued photo ID for security checking at airports, hotels and car rental locations as deemed essential by the concerned Travel Suppliers.
Additionally, a proof of citizenship (Passport) is essential for international travel (almost for every country outside of the United States). Please be informed that it is your responsibility to make sure that you are meeting the requirements for passport, visa and/or health criteria of the countries you are planning to visit and also those that fall in your transit ( even if is simple for a flight change.) Most of the countries ensure that your passport be valid for a minimum duration particularly from the date of arrival into that country. If you have any questions pertaining to what the applicable minimum period is and any other conditions or passport/visa criteria for travel, you should reach out to the concerned local legation of the destination country you are traveling to.
ViajarAlmundo along with its affiliates does not accept any responsibility, and you will not stand entitled to any refund whatsoever, if boarding is denied to you, or you are delayed or deported on grounds of non-fulfillment of the above stated.
ViajarAlmundo is vested with the right to make amendments to the errors in any advertised price and if applicable, provide you with an option to either cancel the Booking or allow us to collect an equal amount for any increase in price from the credit or debit card provided by you, before your scheduled departure.
Once your Booking is made, you cannot alter or change the name(s) or destination(s) or transfer the Booking to someone else or someplace else.
Your Booking stands fulfilled on the delivery date as stated in your ticket information email or, in a situation when no delivery date is mentioned, then on the date on which the ticket is issued, unless there are no exceptional circumstances.
The terms as mentioned in this agreement is an indication of incorporation by reference to the terms and conditions of each airline’s contract of carriage. Passengers are required to go through the entire text of the contract of carriage as available at each airline’s airport or at city ticket offices.
Passengers are vested with the right to receive the entire text of the contract of carriage either free of charge by mail or other delivery service. The terms of contract of carriage are inclusive of:
Pricing, Taxes/Fees, and Payment:
Our total prices are inclusive of all taxes and fees that are applicable on airfare, hotel accommodation, car rentals as included in your Booking unless there is something else stated in your ticket information email or in these Terms & Conditions. In addition to that, fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other related service charges may stand applicable which are charged by the concerned Travel Supplier during the time of check-in. Under these circumstances, you are solely responsible for any additional charges which stand due to the Travel Supplier. If you want more information about such charges, please get in touch with the concerned Travel Supplier directly.
Prices which are quoted for Service Element(s) are not inclusive of liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any other related increases in taxes) These type of charges are required to be paid at the car rental pick up location and/or at the check-in counter of the booked hotel.
These prices are not inclusive of any additional flight fuel surcharges or other related surcharges which stand applicable from time to time by the concerned Travel Supplier or authorities, all of which is required to be paid by you.
Payment must at all times be made in full amount by means of a valid credit or debit card when making a Booking. ViajarAlmundo accepts almost all major credit or debit cards with a verifiable billing address.
You authorize ViajarAlmundo along with its third party to process the charge to the credit or debit card, the details of which you provide to us for making a payment of the total amount for your Booking.
The concerned Travel Supplier(s) may require you to present them with a valid credit or debit card at the time of check-in at the hotel and/or at the pickup location of the car rental company in order to provide confirmation of the authorized usage and/or to secure any extra charges. The cardholder must therefore be a traveler as listed on your Booking.
All rates, offers, and conditions of sale may be subject to:
Change without any prior notice;
advance eligibility, purchase, seating, and/or other limitations;
travel dates, day of the week that it falls on, minimum or maximum number of stays, holidays, seasons, stopovers, blackout dates, and/or restrictions pertaining to waiting lists;
limitations pertaining to eligibility of reservation of up to one year (if any extension permitted, penalties and/or restrictions may be applicable);
certain other restrictions and/or conditions; and
If your itinerary includes a final destination, or stop, that is located in a country other than the country of departure, then the provisions of a treaty known as the "Warsaw Convention" might be applicable to your entire trip, including any portion that is located entirely within the country of origin. The Warsaw Convention governs a multitude or airlines with certain rules and regulations and thereby, might limit the liability of certain airlines in instances of deaths of or personal injury to passengers and/or loss of or damage to their baggage.
A reservation is not complete until it has been confirmed by the concerned party. In order to protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number that’s been provided to us by you is accurate and that the charges would be accepted by your bank or your credit/debit card company. Please be informed that until such information gets verified, the fare is subject to change. We are not to be held liable for any transaction that gets declined due to a credit/debit card getting declined by the issuing company or a products/services provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner. We are also not to be held liable for any changes in fare or any other charges that may occur during the verification process conducted by us. In instances where the fare selected by you is not available, an approval code may have been issued on your credit card. If the transaction is not completed, then the approval code may temporarily credit the amount from your bank account.
If an itinerary is inclusive of flights operated by more than one airline, then it’s highly advised that each and every term and condition pertaining to airlines is read carefully which is readily available on each airline’s official website. Each airline functions on its own restrictions, rules and fees. If any of the flights is affected by changes made with respect to an airline (e.g. in case of cancellation or rescheduling) that results in a situation where a customer has to make changes to other flight, the customer under that circumstance will be responsible for any fees or ticket costs charged for carrying out changes to the unaffected flight. Such an airline will impose their own fees for changes, refunds or if any kind of exchanges are requested for. A customer is held responsible for complying with the terms and conditions of each airline, which may vary (for example, check-in times and baggage limits). Before the scheduled travel, it is highly advised that a customer prints outbound and return copies of their e-ticket confirmation. This is imperative as a customer may be asked to present the proof of their return ticket at the time of check-in.
Promo Code Terms
Promo code offer stands applicable on transaction service fees only. The amount of discount varies based on the transaction service fees charged for a particular ticket or travel reservation made. The value of discount applicable is calculated on the amount of the service fee charged for that particular transaction or according to the promo code’s value per transaction, whichever is less in comparison to another. Promo codes can only be used at the time of check-out. A promo code is subject to change, revision or discontinuation without any prior notice.
If there is a change in the airfare or any other related change before the form of payment is being processed and/or accepted successfully, customers are notified about this change and only upon receiving such notification shall a customer is entitled to accept or decline the respective transaction. If a customer chooses to decline the transaction, he/she will not be charged.
PAYMENT ACCEPTANCE POLICY
ViajarAlmundo accepts credit cards issued in US, Canada and many other countries which are listed in the billing section. AE/AP billing addresses are also accepted by us.
Note: A credit/debit card is subject to be billed in charges amounting to the final total price. If a customer’s credit/debit card or any other form of payment is not accepted or processed for whatsoever reason, we will notify the customer about it within 24 hours ( for non credit/debit card payment methods it may take longer than 24 hours.) If there is a change in the airfare or any other related change before the form of payment is being processed and/or accepted successfully, customers are notified about this change and only upon receiving such notification shall a customer is entitled to accept or decline the respective transaction. If a customer chooses to decline the transaction, he/she will not be charged.
Note: Bookings related to hotel and car rental stand confirmed only upon disclosure of complete confirmation details via the email, the one which is provided by a customer for reservation. In some cases, to receive confirmation, a pre-payment may be required.
In order to ensure complete protection to a customer making transaction, we refrain from processing those transactions that are determined to be high risk by our systems. Under such circumstances, we will not process such transaction until and unless our credit card verification team ensures that it’s completely safe to carry out such a transaction. To communicate about the validity of such a transaction, we reach out to our customers or their respective bank.
Most of the tickets issued are electronic (e-tickets). However, with respect to certain itineraries, paper ticket is issued. In such a case, a customer must check the shipping charges before he/she confirms the mentioned booking. On instances where an e-ticket could not be issued for a respective reservation or if a delivery is being carried out for another product or service, ViajarAlmundo will dispatch the paper ticket, product or service through a secure mode of delivery (a reputable courier company) and the shipping charges will be debited from the credit card holder’s account basis the rates published on the Site. The shipping charges applicable are disclosed before a customer makes the booking and he/she may not choose to buy the tickets in order to avoid the shipping charges. ViajarAlmundo under no circumstance shall be held responsible for the fault on part of the delivery agency. In such a scenario, we will try to schedule a redelivery but do not assume responsibility for a redelivery on time. If an incorrect address is provided by the customer, then they will be charged by the delivery company for alteration of the address. The extra charges will be billed on the credit card used for making payment. Upon generation of an e-ticket, the related information will be made available on the Site.
SEATS, MEALS, FREQUENT FLYER AND OTHER SPECIAL REQUESTS
Customers must take note that their seats, meals and frequent flyer and any other special requests are treated as requests only. Any service fees charged by us for making such special requests on behalf of our customers are subject to a no refund for services provided and we do not guarantee any particular result. We make no guarantee that the seat(s), meal(s), frequent flyer and other special requests put forth by a customer shall be honored by the airline. Therefore, it is recommended that the customer gets in touch with the airline directly before the scheduled travel to confirm if these requests placed will be confirmed.
BAGGAGE POLICY AND FEES
Most airlines, these days, are charging fee even for the first checked-in bag. Therefore, customers are highly advised that they travel light to reduce baggage cost. To gather information on the baggage fee for each airline, check out our Baggage Fees page. On instances when customers travel with excess baggage, they will be required to pay excess baggage fee as levied by the respective airline in accordance with their baggage policy. Each and every airline has a distinctive baggage policy and the baggage fee could range from $15 to $200 and even more depending on the size, weight and number of bag. However, if the tickets are cancelled, our service fee up to $12 and baggage fee for certain airlines shall remain non-refundable. We assure our customers that the updated information on baggage fee is provided by us but we strongly recommend that they directly contact the airline to find out about the latest baggage policy.
BAGGAGE POLICY ON CONNECTING FLIGHTS
If two or more airlines are involved for reaching the destination of travel, a customer is required to reclaim their bags at the connecting airport and is also required to check-in again for their onward journey. Under such circumstances, if a customer is traveling with excess baggage, they will be required to pay the excess baggage fee as imposed by each airline. Most airlines nowadays even charge baggage fees for the first checked-in bag. Therefore, it is highly suggested that customers travel light to reduce these costs. To get a good understanding of the fees imposed on baggage check-in by airlines, visit our Baggage Fees
AIRLINE OPTIONAL SERVICES
Every now and then, depending on the airline/s that operate the flight/s chosen by you, you may be provided with the option to request Airline optional services and products, through us, pertaining to your flight ticket(s), which may include, without any limitation, pre-reserved seats and checked baggage.
Such types of optional products or services will be offered to you by the airline(s) and its cost will be added to the price of the flight ticket. The offered products and services are subject to availability and to the terms and conditions of each of the airline chosen by you. In instances where a service fee is levied by us in order to request these optional products and services on your behalf, we do not guarantee that such requests would be honored by the airline. Under no circumstance is this service fee refundable. It is advisable for you to check out the rules and regulations placed by the airline/s that operate your flight/s pertaining to the products and services requested by you through us.
You acknowledge and accept the fact that we are acting in the capacity of marketing or booking agent when it comes to the airlines’ optional services and products. You agree to the fact that our sole liability to you in regard with your request of any of the optional services and products that were made through us, is limited to the purchase cost of such services or products. It is recommended that you to contact the operating airline/s in order to resolve any issue or concern pertaining to the use and availability of such optional services and products.
AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS
Airline Policy on Schedule Changes:
Rules and regulations pertaining to schedule changes differ from airline to airline. Hence, they are beyond our control.
Due to certain operational needs of airlines, some changes might be made to the flights that they are operating. Quite often, these changes for flights that are scheduled to take off on later dates, however, some changes may be made on flights that are scheduled for that same day, some of the changes can even be last minute. The types of changes are- changes in take-off/landing time, flight number changes, route that the flight is flown in, date changes and or cancellations. Cancellation of flights include instances where an airline has stopped or temporarily canceled service to certain cities, or stopped providing their services on certain days of the week.
Reasons for cancellations or schedule changes may include:
ViajarAlmundo cannot be held liable for cancelled flights, flights that get missed by the passenger/s, passengers not being able to board their connecting flight/s due to any changes made by the airline/s in the flight/s’ schedule/s.
Our Policy on Schedule Changes:
We try our best to try and inform our customer/s about any changes in their flight itinerary/schedule. However, it is advisable that you contact the airline/s at least 72 hours prior to the scheduled departure time of the flight.
Airline-Initiated Schedule Change(s):
Sometimes, airline/s make involuntary schedule changes due to different reasons such as changes in layover time, travel time, flight number, travel date, terminal/s etc. These changes are usually made by the airline. We do not have any say over these changes. Some of these changes may be last-minute and/or may take place while you are in transit (on the concerned flights).
If the changes to your flight itinerary has been initiated by the respective airline, then you will not be charged for change fees or differences in airfare.
Low Cost Carriers (LCCs)
If you booked your flight with a LCC, such as the ones mentioned in https://en.wikipedia.org/wiki/List_of_low-cost_airlines, please contact your chosen airline directly if you have any queries or requests pertaining to any change in schedule. Our customer support executives may not always be able to assist you in regard with any changes to LCC bookings.
In instances where you have chosen a combination of two one way tickets and one of the flights in your trip is operated by a LCC and that particular LCC made some kind of changes to that flight, you have the option of taking the following steps:
If you would like to make any changes to your booking, then you would need to contact the LCC directly.
Once the changes have been confirmed by the LLC, you need to contact us if any changes are to be made in the non-LCC portion of your trip.
Full Service Carrier
When a full service carrier makes any changes to the schedule or itinerary of the flight/s, then we will work closely with the airline in order to find a new flight option that’s closest to your original flight schedule. Once we find a suitable flight option for you, you will be contacted by us. Some of the schedule changes to be made require no action on your part. However, in some instances, you may need to take the steps mentioned above, depending on the type of airline schedule change notification that you receive from the airline or from us.
Prior to Departure
In instances where an airline makes any changes to its flight/s within a 4 hour period of your scheduled flight times, then you will be notified about such changes through an email sent from us. We would try to contact you through other forms of communication that you may have opted for. However, for whatever reason, in case we are unable to contact you, then the email sent by us is to be deemed as final notice. For all such changes within a 4 hour period, the flight tickets will remain non-refundable. Certain types of flight tickets may be non-refundable even when the schedule change is over 4 hours. ViajarAlmundo cannot be held liable for things like cancelled flights, flights not connecting due to any scheduled changes made by the airline/s or flights that are missed by the passenger/s.
Date of Departure
If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe bad weather, flight options may be limited. The weather may be good where you are but the weather at your destination of connecting cities may not be good. It is advisable for you to check the airlines’ website and weather channels for flight/airport updates. If you need to confirm the flight timings on the day that the flight is scheduled for take-off, then it is best for you to contact the airline directly.
It is advisable that the customer reconfirms their flight/s timings with the airlines 24 to 72 hours prior to departure. Customers also need to check their emails frequently for updates regarding flight schedules, so that they could respond in a timely manner.
Depending on the departure date/s and when we receive the schedule changes from the airline, we will attempt to send you email notifications at least three times and call you at least one time. If you do not contact either ViajarAlmundo or the concerned airline prior to your flight’s departure, there are chances that you may miss your flights, lose the value of your tickets and possibly even have your travel postponed by a couple of days or a few weeks, before the airline can accommodate you.
Once you have contacted us (ViajarAlmundo), we will contact the airline on your behalf and try to find a solution for you. In some instances, the only possible solution would be cancelling the flight and providing a refund. A refund would be eligible based on the airline’s policy.
If a customer is not able to fulfill their obligation, then they may miss their flight or lose the value of their reservation; and other options may not be available to them.
We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re - protect the customer we will request a refund.
In instances where a flight has been cancelled, ViajarAlmundo will try to get in touch with the airline, find other flight options and/or discuss refund options.
Each airline has its own set of rules and regulations for children who are traveling without any parent or guardian. These underage children have been termed as unaccompanied minors. Though usually, children between the ages of 5 and 14 who are traveling without a parent of a guardian are considered to be unaccompanied minors, the age limit may differ in different airlines. You may consult the airline chosen by you in order to learn about certain factors related to travel arrangements of unaccompanied minors such as age restrictions and specific rules and regulations, as the following aspects may be changed by the airline at any given point of time-
Flight Booking Cancellation & Refund Policy
NOTE: Tickets of all the low-cost airlines purchased within 7 days (168 hours) to the travel date are non-refundable after the time of purchase.
VISA AND ENTRY REQUIREMENTS
Customers are requested to verify travel documents such as transit visa and/or entry visa, for the country/countries through which they are transiting and/or entering. The necessary information regarding international travel can be found on the website www.travel.state.gov and also with the consulate/embassy of the country/countries that you are visiting or transiting through. ViajarAlmundo cannot be held liable in instances where proper travel documents are not available with you and as a result, you are denied entry or transit into/through a country.
The transactions you made with ViajarAlmundo does not guarantee entrance to the country of destination. Nor does it guarantee your transit through transit countries. You, hereby, understand and accept that ViajarAlmundo accepts absolutely no responsibility when it comes to determining our customers’ eligibility to enter or transit through any specific country. In instances where any information was given by any employee of ViajarAlmundo’, the same must be verified with government authorities of the specific country/countries. Passing on of such information does not imply any liability or responsibility by ViajarAlmundo.
In order to make sure that no changes have been made in your flight itinerary, it is advisable that you confirm the same directly with the airline, as the airline may make certain last-minute flight schedule changes. It is best that you seek this confirmation at least 24 hours prior to the scheduled departure time of the flight/s for domestic flights, and 72 hours for the scheduled departure time of the flight/s to Hawaii and to international destinations.
Mostly, upgrades and standbys will not be permitted. Upgrades/standbys are usually the responsibility of the respective airlines.
The flight tickets that are offered by us on a discount would not be eligible for collecting miles or points through frequent flyer program/s.
Through all the seat requests made to us would be forwarded to the airlines, we or the airlines do not provide any guarantee that these seat requests would be granted. If you would like to receive an immediate confirmation of your seat request, or you have any specific requirement such as wheelchair or stretcher assistance, then you would need to contact the airline directly.
We reserve the right to cancel requests for travel to destinations that have been embargoed by the U.S. government.
While traveling from international destinations (such as U.K., Mexico, Australia and the Caribbean,) a traveler’s duty or departure tax may be assessed upon departure. Such taxes are local government taxes and are collected at the airports. These types of taxes are not included in the price charged initially for the flight tickets.
You would be charged with $28 as administrative fee for requesting travel receipts for bookings that were made a year or more than a year ago.
If any error is made by one of our agents in the booking process, then we would make certain reasonable attempts in order to rectify these errors at the time of its occurrence. ViajarAlmundo would like to offer a compensation of up to a maximum of the entire service fees paid by you to ViajarAlmundo for that particular booking, in addition to a $50 coupon, that you can use to make purchases from ViajarAlmundo within 12 months of issuance of the coupon. You would need to notify us about the errors within 24 hours of receiving your itinerary (flight ticket/hotel/rental car booking details). Once this 24-hour time period gets over, ViajarAlmundo cannot be held liable for these errors.
SUBMISSIONS, FEEDBACK, REVIEWS & BLOG COMMENTS
ViajarAlmundo welcomes its account members to drop comments, submit reviews on our services and travel products as well as the services and travel products of suppliers and vendors. ViajarAlmundo holds the right (but is not obligated) to monitor and review Submissions (defined ahead) and any other related information made by our customers through our Site. We exclusively reserve the right to edit, censor, remove or prohibit any transmission or reception of any information that we deem either inappropriate and/or in violation of these Terms & Conditions. Any type of submissions, whether it is in the form of text or graphical format posted on this Site by means of opening a ViajarAlmundo account, any e-mail, postings on this Site or anything else (such as blogs and Facebook) comprising of any hotel reviews, comments, questions, suggestions, ideas or similar content in any submission (collectively, “Submissions”), a customer makes is inclusive of an explicit consent to use such Submissions, and a customer hereby grants ViajarAlmundo and its affiliates and affiliated, co-branded and/or linked with website partners through the medium of whom we provide our travel products and services: a worldwide non-exclusive, royalty free, perpetual, transferable, irrevocable and fully sublicenseble right to (a) make use, modify, adapt, reproduce, distribute, create, publish derivative works from and publicly display and carry out such Submissions across the world in any media, not known or hereafter devised; and (b) make use of the name, in any likeness and every graphics that a customer submits in connection with such a type of Submission. A customer fully acknowledges that we may choose to provide attribution of our customers’ comments and/or reviews (for example, providing one’s name and hometown on a hotel review that they submit) at our sole discretion, and that such submissions are subject to be shared with our suppliers. A customer also grants us the sole right to pursue at law any person or entity that is accused of violating their or our rights in the Submission treated as a breach of these Terms & Conditions. A customer acknowledges and entirely agrees that Submissions are treated as non-confidential and non-proprietary. Under no circumstance shall we take responsibility and will be held liable for Submissions posted or submitted by a customer. We are under no obligation to post our customers comments; we hold the right in our absolute discretion to ascertain which comments are published on the Site. If a customer does not agree to these Terms & Conditions, we request them to not provide us with any Submissions.
A customer is entirely responsible for the content type of their Submissions (specifically inclusive but not limited to reviews posted on the Site) A customer represents and warrants, as part of their Submission action that (a) a customer is seen as the owner of the content of their Submissions, or have been provided all the necessary rights from the owner thereof to post such Submissions to ViajarAlmundo and for the use by ViajarAlmundo as mentioned above, and (b) the use of such Submissions by ViajarAlmundo will not be seen as an infringement to the intellectual property rights of or otherwise a violation of the rights of any third party concerned. A customer shall be solely responsible for any damages incurred as a result from any form of infringement of copyright, trademark, or other proprietary right or any other kind of harm as a result from using the Site and ViajarAlmundo use of their Submissions.
A customer is strictly refrained from posting or transmitting to or from this Site: (a) any unlawful, threatening, libelous, defamatory, obscene, pornographic or any other related content or material that results in violation of rights of publicity and/or privacy or that would be in violation of any law (b) any material that is commercial or content (that is inclusive but not limited to, solicitation of funds, advertising , or marketing of any good or services; and (c) any content or material that causes infringement , misappropriation or violation of any copyright, trademark, patent right or other related proprietary right of any concerned third party. A customer takes sole responsibility for any damages that result from any violation of the foregoing restrictions, or any other related harm as a result of posting of content on this Site or any Submissions made. A customer understands and acknowledges that ViajarAlmundo is free to exercise its rights (for example, use, publish, delete) any type of content submitted without any prior notice to the customer and without any form of payment. If a customer submits more than one review for the same hotel, then in that case only the most recent submission will be used.
Third Party Services
It should also be noted that we are not accountable for the collection of information, usage, divulgence, or security measures or practices of other organizations, like Facebook, Google, Apple, Microsoft, or any other app provider, app developer, operating system provider, social media platform provider, wireless service provider, or any device manufacturer, including in respect of any Personal Information you divulge to other organizations through the Apps or in connection with them.
Third Party Advertisers
Choices and Access
When it comes to our use of your Personal Information, you have the following choices-
You can stop receiving any and all marketing and promotional emails from us simply by following the instructions given in each marketing and promotional email or by getting in touch with us as directed in the “Contact Us” section. You may also choose to opt out of receiving push notifications from us by making the necessary changes in your device’s settings.
Once we receive your request, we’ll take all the necessary steps in order to fulfil your request. Kindly understand that it might take a few days for us to process your request and act accordingly. Please be informed that after opting out of receiving marketing and promotional emails from us, we might still send you certain important administrative messages that you cannot opt-out from.
How to access, change, or suppress your Personal Information?
In case you want to review, update, correct, suppress, or delete your Personal Information that was previously provided by you, to us, you may contact us through the methods mentioned in the “Contact Us” section. While sending us your request, please state clearly all the details about the Personal Information that you would like to have us changed; if you would like to have your Personal Information suppressed from our database, or simply, would like to let us know about the limitations that you would like to put on our use of your Personal Information. In order to protect you from any kind of internet fraud and other untowardly cyber practices, we might only consider for processing the requests with respect to the Personal Information that’s associated with the particular email address that you use to send us your request. We would also need to verify your identity before we carry out your request. We will try to comply with your request at the earliest time possible.
Please be informed that we would need to retain some of your personal information for the purpose of keeping records, and/or to complete any transactions that might have begun prior to requesting a change or deletion. In some instances, there might be some residual information that will not be removed, and will remain within our databases and other records.
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